[Kerwin At AI Travel Pulse] AI Is Really Here To Stay

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Hi AI Traveler,

If you’re new to the newsletter, welcome. If you’re a regular thank you for sticking with me ;-).

Here’s an article I saw from OAG, the Official Airline Guide, and knew I had to share it with you. Here’s a summary

🧠 AI Reshaping the Travel Stack – OAG’s June Deep Dive

This month, OAG and Microsoft dropped an incredibly insightful report outlining three groundbreaking ways AI is transforming the travel industry—from booking all the way to boarding.

Here’s a quick breakdown of what’s happening and why it matters:

🔍 1. Google’s AI Mode Could Redefine Travel Search

Unveiled at Google I/O 2025, AI Mode is a massive leap beyond the traditional search box. It blends deep personalization, real-time context, and agent-like booking powers—all from one chat interface. You’ll soon be able to say:
"Plan a 5-day food trip to London with friends who love quirky neighborhoods"
...and Google will generate a complete, bookable itinerary. By the way, you can already do this on any of the AI platforms; it’s pretty insane. This means that you have to now be thinking how can I use this to my advantage?

👉 Why it matters: This could totally flatten the travel booking funnel and change how travelers interact with OTAs and airline websites. It's time to make sure your content is structured and trusted enough to be recommended by AI.

✈️ 2. iGA Istanbul Airport (IST): A Blueprint for Smart Airports

iGA Istanbul is leading the way with one of the most complete smart airport rollouts anywhere. We're talking:

• 7,000+ iBeacon devices for indoor navigation

• AI crowd analytics to reduce bottlenecks

• Real-time operations control (APOC)

• RFID baggage tracking across 42km of conveyor belts

• Multilingual AI chatbots

👉 Why it matters: AI isn’t just theory—it’s improving operations and passenger experience right now. Istanbul is setting the bar for what future-ready airports can look like.

🛫 3. British Airways Uses Digital Twins to Cut Delays

British Airways is quietly slashing delays at Heathrow by using digital twins to optimize aircraft towing—one of the least glamorous but most delay-prone parts of hub operations.

With a real-time Mission Control dashboard, BA now:

• Tracks every aircraft movement on the ground

• Predicts bottlenecks

• Improves turnaround times

👉 Why it matters: Travelers may never see the towing, but they’ll feel the impact: fewer missed connections, less time waiting, and more on-time flights.

📌 TL;DR: The AI future of travel isn’t next year—it’s now. These aren’t experiments. They’re operating at scale, improving efficiency, and reshaping how we travel. If you're in the industry and not embracing AI, you're about to fall behind.

🔗 Read the full OAG article

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AI In The News

1. Amazon Rolls Out Alexa Plus with Generative AI for Travel Tasks

Amazon’s upgraded Alexa Plus, now in early access for over a million Echo users, integrates generative AI to handle complex requests—like booking rides or managing travel schedules—through conversational voice commands. While still ironing out some kinks, this upgrade marks a significant leap in AI-powered voice assistants for travel purposes.
Read more: The Verge – More than a million people now have Alexa Plus

2. ScotRail Pulls AI Announcer Amid Consent Controversy
ScotRail’s new AI-powered train announcer “Iona” has been halted after a voice actor, who claimed her recordings were used without permission, raised ethical concerns. The Scottish government confirmed the model is being “fixed,” spotlighting the importance of consent and transparency in public AI voice use.
🔗 Read more

3. Chatbots Revolutionize Booking Across Travel Platforms
AI travel chatbots are rapidly transforming booking routines by mimicking natural conversation. These tools can handle travel search queries like "Find me beach flights under $800" with speed and context-aware precision—making planning as intuitive as texting a friend. Expect to see more of this across OTAs soon.
🔗 Read more smythos.com

Until next time.

Kerwin
Founder, AI Travel Pulse

P.S. Don't forget to check out your welcome gift if you haven't already: A Guide to Popular AI Tools